We ship to the following countries or regions:
United States and Canada, United Kingdom Australia and New Zealand, Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, North Macedonia, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Ukraine, Hong Kong, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, Thailand, Vietnam. For your place which is not mentioned above, please send us an email at support@joy-stream.com.

Shipping is depended on your chosen delivery method and country, and full price will be displayed at checkout.
-In the United States, orders over $49 with express shipping methods will be delivered free of charge, while if you choose rush delivery, any order will cost you $16.99.
-In Europe, Australia and Canada, Asian countries and regions, the standard freight is $9.99, and orders over $100 will be delivered free of charge. Please get more details on Shipping Info page.

Shipping time might vary depending on location, shipment method and other factors. The duration of Standard Shipping is 8-15 working days, the Express Shipping duration is 3-5 working days, and the Rush Shipping is 1-3 working days. Get more details at shipping info page.

Yes. We have 30 days return policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days.

Step 1: We accept return requests via email. Please contact support@joy-stream.com, indicating the item(s) you would like to return, the order number, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the cardboard tag, we will process your request within 24 hours upon your submission.

Step 2: Please mail back your item(s) according to return instructions from our service team.

No, the shipping cost of return must be covered by the customer, for more details please read our returns & exchange policy. Or feel free to contact us at support@joy-stream.com.

We accept most credit cards, debit cards, PayPal, Shop Pay, etc.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.